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Introduction to the Japanese Mobile Market

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and for the umpteenth time...
 
Sunday, October 30, 2005  
smartone was selling 59$/1000 minutes, so i called up Hutchison 3HK

me: hi, i would like to change my plan, and see what you can offer. i played 180$ last week, which is bizzare for 2.0G service, i used no GPRS at all for example.
cs: let's see, if we move down one grade, that will be 55$ 550 minutes
me: i think that's a little too little for me, are there any SMS packages you can offer me
cs: i'm sorry sir 3HK does not offer such packages
me: what about reception tower surcharges?
cs: sir, you have to understand that we rent government's 2G network, so it costs...
me: the marginal cost is almost zero with me being your 2200001st customer is that what you are trying to say?
cs: erm...
me: look, i have been your customer for more than 5 years now, and within these 5 years a lot has happened. look at my record, i even changed from CDMA to GSM, i have been a sole supporter of your company
cs: erm...
me: 180$ per month is rediculous given that your 3G service plan can sell for 108$ for 1500 minutes. rememeber it's the 3G network your company spent 9billion to build? now should i apply for a 3G U-SIM and put it into my 2G phone? that will cause YOU a lot of trouble, wouldn't it
cs: yes.. but..
me: or it'll be easier for me to go to smartone-Vodafone, where they're offering 59$/1000 minutes?
cs: ok, please let me check
me: yes, please do
cs: we can offer you the 50$/550min and 0.02$/1min after that
me: so that makes it exactly 59$/1000min am i right?
cs: yes
me: what about SMS?
cs: we can offer 12months free voice mailbox, callwaiting, free intranetwork SMS and 0.4$ internetwork SMS
me: yes, I used to have that, is that what happened to my September bill when the previous agreement expired?
cs: erm...
me: and the october bill?
cs: yes, it takes time for us to update your service plan
me: and how long is it gonna take this time? 2 months?
cs: 48 hours sir, i'll do my best to switch your plan as soon as possible
me: since my bill is due 16th nov, will you count the past 14 days and the next 48hours i.e. 16 days as a full month?
cs: we *could* calculate it by proportion of days (oooh you evil company)
me: yes, i request you to calculate it by proportion
cs: ok, let me just make a note of that into our system (i.e. this is not the default practice, u see how phone business is dirty?)
me: ok, so, i'm going to change my plan from 80$/1000 minutes to 59$/1000minutes, i want all my free voicemail box and callwaiting services back, and free intranetwork SMS. the plan should be switched within 48 hours and the bill for the remaining 2 days should be calculated by proportion
cs: yes. all correct sir
me: thank you


DO YOU REALLY BELIEVE THAT 59$/1000MIN IS AN ACCCIDENT?
IT'S AN ILLEGAL COLLUSION
BETWEEN THE TOP 2 OPERTORS


ooooooooooooooh phone business is SO dirty

trapped in the maze of time..6:24 AM


 
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